At RSquare Accessories, we aim to ensure that our customers are satisfied with their jewelry purchases. If you are not completely satisfied with your purchase, we are happy to assist you. Please read our refund policy below to understand the process.
1. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging with all tags, labels, and accessories.
- The request for a refund must be made within [Insert number of days, e.g., 7 or 14 days] from the date of delivery.
- The product must not be a final sale or non-refundable item as specified on the product page.
2. How to Request a Refund
If you wish to request a refund, please follow these steps:
- Contact Us: Reach out to our customer support team at [Insert Email Address] or [Insert Phone Number] to initiate the refund process.
- Provide Order Information: Be sure to include your order number, product details, and reason for the refund request.
- Return the Product: Once your refund request is approved, you will be instructed on how to return the product. You are responsible for the return shipping costs unless the item is defective or we made an error with your order.
3. Refund Process
- Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
- If your return is approved, a refund will be issued to your original payment method. Please note that it may take up to 7-14 business days for the refund to appear in your account, depending on your payment provider.
- If the return does not meet the eligibility requirements, we will notify you, and the item will be returned to you at your expense.
4. Non-Refundable Items
The following items are not eligible for refunds:
- Customized or personalized jewelry (e.g., engraved items).
- Products marked as Final Sale.
- Gift cards or promotional items that were provided as part of a special offer.
5. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [Insert Email Address] or [Insert Phone Number]. We will arrange for a free return and issue a full refund or replacement as per your preference.
6. Exchanges
If you would like to exchange an item for a different size, color, or design, please contact our customer support team. We will guide you through the process. Please note that exchanges are subject to product availability and may incur additional shipping charges.
7. Shipping Charges
Refunds will not include the shipping charges unless the return is due to a defect or our error in fulfilling the order. The customer is responsible for the return shipping costs unless otherwise specified.
8. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank or credit card statement.
- Contact your payment provider to inquire about any processing delays.
- If you’ve done all of the above and still have not received your refund, please contact us at [Insert Email Address].
9. Contact Us
If you have any questions or need assistance with your refund request, feel free to reach out to us:
RSquare Accessories
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]
